We're Here When You Need Us.
Experiencing a setup, connection or application issue? Our support team is available to help you troubleshoot problems and get your service working smoothly.
Troubleshooting
Checking your setup
Having One Of These Problems?
Here are some common issues users may experience and the first things worth checking.
Loading or Buffering
Check your internet connection, restart the application and restart your device if necessary.
Connection Problem
Confirm that your device is connected to the internet and that other online applications work.
Login Not Working
Double-check the information entered and make sure there are no extra spaces or typing errors.
Application Issue
Close and reopen the application and check whether an updated version is available.
Device Not Working
Restart the device and verify that it has a stable network connection.
Unexpected Error
Take note of the exact error message and contact our support team with your device details.
Try These Steps First.
Before contacting our team, these simple checks can often resolve temporary issues.
Check Your Internet
Confirm that your device is connected to a stable internet connection. If possible, test another application or website.
Restart the Application
Completely close the application and open it again. Temporary application problems can sometimes be resolved this way.
Restart Your Device
Restart your Smart TV, streaming device, phone, tablet or computer and try again.
Check Your Account Details
Make sure the required account information has been entered correctly and hasn't expired or changed.
Contact Our Team
If the problem continues, contact support and tell us what happened, which device you're using and what you've already tried.
Support Across Your Devices.
Tell our team which device you're using so we can provide more relevant guidance.
Smart TV
Smart TV application and setup assistance.
Streaming Devices
General setup and application troubleshooting.
Mobile & Tablet
Compatible application setup guidance.
Computer
Application and general playback assistance.
Give Us The Right Information.
Providing a few details when contacting support helps our team understand the problem faster.
- Your device type and model
- Application name
- A short description of the issue
- Any error message you see
- What troubleshooting steps you've already tried
Still Having Problems?
Don't spend hours trying to figure it out. Contact our support team and tell us what's happening. We'll help you work through the issue.
Important Information
Technical support depends on the device, operating system, application and service being used. Our team provides general setup and troubleshooting assistance for supported configurations. Please provide accurate device and application information when contacting support.